/* start utama */
        :root {
            --primary-color: #2c3e50;
            --secondary-color: #3498db;
            --accent-color: #e74c3c;
            --light-color: #ecf0f1;
            --dark-color: #2c3e50;
        }
        
        body {
            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
            background-color: #f8f9fa;
            color: #333;
            min-height: 100vh;
            display: flex;
            flex-direction: column;
            background-image: url('https://images.unsplash.com/photo-1518655048521-f130df041f66?ixlib=rb-4.0.3&ixid=M3wxMjA3fDB8MHxwaG90by1wYWdlfHx8fGVufDB8fHx8fA%3D%3D&auto=format&fit=crop&w=1470&q=80');
            background-size: cover;
            background-position: center;
            background-attachment: fixed;
        }
        
        .overlay {
            background-color: rgba(255, 255, 255, 0.85);
            min-height: 100vh;
            width: 100%;
        }
        
        .header {
            background-color: var(--primary-color);
            color: white;
            padding: 1.5rem 0;
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
        }
        
        .logo-container {
            display: flex;
            align-items: center;
        }
        
        .logo-img {
            height: 60px;
            width: auto;
            max-width: 100%;
            transition: all 0.3s ease;
        }
        
        .logo-text {
            color: white;
            margin-left: 15px;
            font-weight: 600;
            font-size: 1.8rem;
        }
        
        .title {
            font-weight: 700;
            text-shadow: 1px 1px 3px rgba(0, 0, 0, 0.2);
        }
        
        .subtitle {
            font-size: 1rem;
            opacity: 0.9;
        }
        
        .main-content {
            padding: 3rem 0;
            flex: 1;
        }

        .footer {
            background-color: var(--primary-color);
            color: white;
            padding: 1.5rem 0;
            margin-top: auto;
            position: sticky;
            top: 100vh;
        }
        
        .bg-options {
            position: fixed;
            bottom: 20px;
            right: 20px;
            z-index: 1000;
        }
        
        .bg-btn {
            width: 40px;
            height: 40px;
            border-radius: 50%;
            border: 2px solid white;
            cursor: pointer;
            margin: 5px;
            transition: transform 0.3s;
        }
        
        .bg-btn:hover {
            transform: scale(1.1);
        }
        
        /* Navigation Menu */
        .navbar-custom {
            padding: 0.5rem 1rem;
        }
        
        .navbar-custom .nav-link {
            color: rgba(255,255,255,0.8);
            padding: 0.5rem 1rem;
            transition: all 0.3s ease;
            border-radius: 4px;
        }
        
        .navbar-custom .nav-link:hover,
        .navbar-custom .nav-link.active {
            color: white;
            background-color: rgba(255,255,255,0.1);
        }

        /* Responsive Adjustments */
        @media (max-width: 992px) {
            .logo-img {
                height: 40px;
            }
            .logo-text {
                font-size: 1rem;
            }
        }

        @media (max-width: 768px) {
            .header {
                padding: 1rem 0;
            }
            
            .logo {
                width: 100%;
                height: 100%;
            }
            
            .title {
                font-size: 1.5rem;
            }
            
            .main-content {
                padding: 2rem 0;
            }

            .logo-container {
                justify-content: center;
                margin-bottom: 10px;
            }
        }

        @media (max-width: 576px) {
            .logo-img {
                height: 35px;
            }
            .navbar-custom .nav-link {
                padding: 0.5rem;
                font-size: 0.9rem;
            }
        }
        /* end utama */

        /* start home */
        .card-service {
            border: none;
            border-radius: 10px;
            overflow: hidden;
            transition: all 0.3s ease;
            box-shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
            height: 100%;
        }
        
        .card-service:hover {
            transform: translateY(-5px);
            box-shadow: 0 10px 25px rgba(0, 0, 0, 0.15);
        }
        
        .card-icon {
            font-size: 2.5rem;
            margin-bottom: 1rem;
            color: var(--secondary-color);
        }
        
        .btn-custom {
            background-color: var(--secondary-color);
            border: none;
            padding: 0.5rem 1.5rem;
            font-weight: 500;
            transition: all 0.3s ease;
        }
        
        .btn-custom:hover {
            background-color: var(--primary-color);
            transform: translateY(-2px);
        }
        /* end home */

        /* start daftar aplikasi */
        .apps-grid {
            display: grid;
            grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
            gap: 20px;
            padding: 0 15px;
        }
        
        .app-card {
            border: none;
            border-radius: 10px;
            overflow: hidden;
            transition: all 0.3s ease;
            box-shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
            background-color: white;
            display: flex;
            flex-direction: column;
            height: 100%;
        }
        
        .app-card:hover {
            transform: translateY(-5px);
            box-shadow: 0 10px 25px rgba(0, 0, 0, 0.15);
        }
        
        .app-img-container {
            width: 100%;
            height: 120px;
            overflow: hidden;
            display: flex;
            align-items: center;
            justify-content: center;
            background-color: #f8f9fa;
        }
        
        .app-img {
            width: 100%;
            height: 100%;
            object-fit: cover;
        }
        
        .app-body {
            padding: 15px;
            flex: 1;
            display: flex;
            flex-direction: column;
        }
        
        .app-title {
            font-size: 1rem;
            font-weight: 600;
            margin-bottom: 10px;
            color: var(--primary-color);
            text-align: center;
        }
        
        .btn-visit {
            background-color: var(--secondary-color);
            border: none;
            padding: 0.5rem;
            font-size: 0.9rem;
            font-weight: 500;
            transition: all 0.3s ease;
            color: white;
            text-align: center;
            border-radius: 5px;
            margin-top: auto;
            text-decoration: none;
        }
        
        .btn-visit:hover {
            background-color: var(--primary-color);
            transform: translateY(-2px);
        }

        @media (max-width: 1200px) {
            .apps-grid {
                grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
            }
        }
        
        @media (max-width: 992px) {
            .apps-grid {
                grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
                gap: 15px;
            }
            
            .app-img-container {
                height: 100px;
            }
        }

        @media (max-width: 768px) {
            .apps-grid {
                grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
                gap: 10px;
            }
            
            .app-img-container {
                height: 80px;
            }
            
            .btn-visit {
                padding: 0.4rem;
                font-size: 0.8rem;
            }
        }

        @media (max-width: 576px) {
            .apps-grid {
                grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
                gap: 10px;
            }
            
            .app-img-container {
                height: 80px;
            }
            
            .btn-visit {
                padding: 0.4rem;
                font-size: 0.8rem;
            }
        }
        /* end daftar aplikasi */

        /* start download prosedur */
        .service-table {
            width: 100%;
            border-collapse: collapse;
            margin: 20px 0;
            box-shadow: 0 0 20px rgba(0, 0, 0, 0.1);
            border-radius: 10px;
            overflow: hidden;
        }
        
        .service-table thead tr {
            background-color: var(--primary-color);
            color: white;
            text-align: left;
        }
        
        .service-table th,
        .service-table td {
            padding: 15px;
        }
        
        .service-table tbody tr {
            border-bottom: 1px solid #dddddd;
            background-color: white;
            transition: all 0.3s;
        }
        
        .service-table tbody tr:nth-of-type(even) {
            background-color: #f8f9fa;
        }
        
        .service-table tbody tr:last-of-type {
            border-bottom: 2px solid var(--primary-color);
        }
        
        .service-table tbody tr:hover {
            background-color: #e9ecef;
            transform: translateX(5px);
        }
        
        .btn-download {
            background-color: var(--secondary-color);
            color: white;
            border: none;
            padding: 8px 15px;
            border-radius: 5px;
            cursor: pointer;
            transition: all 0.3s;
            display: inline-flex;
            align-items: center;
            justify-content: center;
            text-decoration: none;
        }
        
        .btn-download:hover {
            background-color: var(--primary-color);
            transform: translateY(-2px);
        }
        
        .btn-download i {
            margin-right: 5px;
        }

        @media (max-width: 768px) {
            .service-table {
                display: block;
                overflow-x: auto;
            }
            
            .service-table th,
            .service-table td {
                padding: 10px;
            }
            
            .btn-download {
                padding: 6px 10px;
                font-size: 0.9rem;
            }
        }

        @media (max-width: 576px) {            
            .service-table th,
            .service-table td {
                padding: 8px;
                font-size: 0.9rem;
            }
            
            .btn-download {
                padding: 5px 8px;
                font-size: 0.8rem;
            }
        }
        /* end download prosedur */

        /* start aduan */
        .service-section {
            background: white;
            border-radius: 10px;
            box-shadow: 0 0 15px rgba(0,0,0,0.1);
            padding: 2rem;
            margin-bottom: 2rem;
        }
        
        .section-title {
            color: var(--primary-color);
            border-bottom: 2px solid var(--secondary-color);
            padding-bottom: 0.5rem;
            margin-bottom: 1.5rem;
        }
        
        .btn-primary {
            background-color: var(--secondary-color);
            border: none;
            padding: 0.5rem 1.5rem;
        }
        
        .btn-primary:hover {
            background-color: var(--primary-color);
        }
        
        .tracking-steps {
            position: relative;
            padding-left: 3rem;
            margin-top: 2rem;
        }
        
        .step {
            position: relative;
            padding-bottom: 2rem;
            border-left: 2px solid var(--secondary-color);
            padding-left: 1.5rem;
        }
        
        .step:last-child {
            border-left: 0;
        }
        
        .step-icon {
            position: absolute;
            left: -1.75rem;
            top: 0;
            width: 2.5rem;
            height: 2.5rem;
            border-radius: 50%;
            background-color: var(--secondary-color);
            color: white;
            display: flex;
            align-items: center;
            justify-content: center;
            font-size: 1rem;
        }
        
        .step.active .step-icon {
            background-color: var(--primary-color);
            transform: scale(1.1);
        }
        
        .step-date {
            font-size: 0.8rem;
            color: #6c757d;
        }

         /* Gaya untuk callout tiket aduan */
        .ticket-callout {
            background-color: #e8f4fd;
            border-left: 4px solid #3498db;
            border-radius: 4px;
            padding: 20px;
            margin-bottom: 25px;
            display: flex;
            align-items: center;
        }
        
        .ticket-callout .icon {
            font-size: 2rem;
            color: #3498db;
            margin-right: 15px;
        }
        
        .ticket-callout .ticket-number {
            font-weight: bold;
            font-size: 1.2rem;
            color: #2c3e50;
        }
        
        .ticket-callout .info-text {
            color: #495057;
            margin-top: 5px;
        }
        
        /* Versi sukses */
        .ticket-callout.success {
            background-color: #e8f5e9;
            border-left-color: #28a745;
        }
        
        .ticket-callout.success .icon {
            color: #28a745;
        }
        
        /* Versi warning */
        .ticket-callout.warning {
            background-color: #fff8e1;
            border-left-color: #ffc107;
        }
        
        .ticket-callout.warning .icon {
            color: #ffc107;
        }

        /* end aduan */

        /* start survei */
        .question-card {
            background: white;
            border-radius: 10px;
            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
            padding: 20px;
            margin-bottom: 20px;
        }
        
        .question-text {
            font-weight: 600;
            margin-bottom: 15px;
            color: var(--primary-color);
        }
        
        .floating-save-btn {
            /* position: fixed; */
            bottom: 150px;
            right: 100px;
            z-index: 1000;
            box-shadow: 0 4px 12px rgba(0,0,0,0.2);
            border-radius: 50px;
            padding: 12px 25px;
            font-weight: 500;
        }
        
        @media (max-width: 768px) {
            .floating-save-btn {
                bottom: 200px;
                right: 100px;
                padding: 10px 20px;
            }
        }

        /* khusus radio button */
        .radio-options {
            display: flex;
            flex-wrap: wrap;
            gap: 15px;
        }
        
        .radio-option {
            flex: 1;
            min-width: 120px;
        }
        
        .radio-option input[type="radio"] {
            display: none;
        }
        
        .radio-option label {
            display: block;
            padding: 12px 15px;
            background: #f1f5f9;
            border-radius: 8px;
            text-align: center;
            cursor: pointer;
            transition: all 0.3s ease;
        }
        
        .radio-option input[type="radio"]:checked + label {
            background: var(--secondary-color);
            color: white;
            font-weight: 500;
        }
        
        .radio-option label:hover {
            background: #e2e8f0;
        }
        
        @media (max-width: 768px) {
            .radio-options {
                flex-direction: column;
                gap: 10px;
            }
            
            .radio-option {
                min-width: 100%;
            }
        }
        /* khusus radio button */

        /* khusus ucapan terima kasih */

        .thank-you-container {
            max-width: 600px;
            margin: 0 auto;
            padding: 2rem;
            background: white;
            border-radius: 10px;
            box-shadow: 0 5px 15px rgba(0,0,0,0.1);
            text-align: center;
        }
        
        .thank-you-icon {
            font-size: 4rem;
            color: var(--secondary-color);
            margin-bottom: 1.5rem;
            animation: bounce 2s infinite;
        }

        .thank-you-icon-danger {
            font-size: 4rem;
            color: var(--accent-color);
            margin-bottom: 1.5rem;
            animation: bounce 2s infinite;
        }
        
        .btn-custom {
            padding: 0.75rem 1.5rem;
            font-weight: 500;
            border-radius: 50px;
            margin: 0.5rem;
            transition: all 0.3s ease;
        }
        
        .btn-home {
            background-color: var(--primary-color);
            color: white;
        }
        
        .btn-survey {
            background-color: var(--secondary-color);
            color: white;
        }
        
        .btn-custom:hover {
            transform: translateY(-3px);
            box-shadow: 0 5px 15px rgba(0,0,0,0.1);
        }
        
        @keyframes bounce {
            0%, 20%, 50%, 80%, 100% {transform: translateY(0);}
            40% {transform: translateY(-20px);}
            60% {transform: translateY(-10px);}
        }
        
        @media (max-width: 576px) {
            .thank-you-container {
                padding: 1.5rem;
                margin: 1rem;
            }
            
            .btn-custom {
                width: 100%;
                margin: 0.5rem 0;
            }
        }
        /* khusus ucapan terima kasih */
        
        /* end survei */